Fix your operation. Train your team to own it. Leave it running.
20 years of warehouse and manufacturing leadership, turned into a consulting practice built for facilities that need results, not reports. OpsFluency is the platform I built because the tools I needed did not exist.
Rob has led audits under all three standards with zero non-conformances.
- 20+
- Years on the floor
- 99%+
- Accuracy and on-time delivery, every site
- 6
- Facility start-ups and scale events
- Zero
- Lost-time incidents across every site managed
The problems are always the same.
"My Spanish-speaking workers keep making the same mistakes. I don't think they're reading the instructions."
They're not. The instructions are in English.
"I've rewritten this SOP three times. Nobody uses it."
That's a delivery problem, not a content problem. The SOP needs to reach the worker at the machine, in their language, without a supervisor standing there.
"We had an OSHA near-miss. I need proof workers are reading the safety procedures -- not just attending the training."
A sign-in sheet is not proof of comprehension. I can show you what is.
"Turnover in the first 60 days is killing us and I don't know why."
Workers don't quit for fifty cents more per hour. They quit because they feel incompetent. That's fixable.
Four ways to work together.
Every engagement starts with a conversation. We figure out what you actually need before anything else.
Fractional Operations Leadership
Most facilities do not have a leadership gap. They have a systems gap. I come in, assess where decisions are breaking down, and build the workflows and processes your existing team needs to own the operation themselves. No new layers of management. No dependency on me staying. When the engagement ends, your supervisors and mid-level managers are making better decisions, holding each other accountable, and running a floor that does not need me in the room.
Weekly or bi-weekly engagement. Minimum three months.
Operations Consulting
Workflow assessment, SOP development, process redesign, team alignment. On-site or remote. Starts with a half-day discovery session. You get a written findings report within five business days. Most discovery sessions turn into something bigger once you see how much there is to fix.
Project-based or monthly retainer.
Platform Setup
Full implementation of the OpsFluency platform. SOP import, glossary setup, bilingual publishing, QR code installation, manager training. Done right the first time, by the person who built it.
One-time setup fee plus monthly subscription.
Custom Tools
Some operational problems do not have an off-the-shelf answer. I build purpose-built applications for specific workflows and compliance requirements. Scoped per project.
Discovery call -- proposal -- build.
Most engagements start with one conversation and grow from there. Not sure which fits? That is what the first call is for.
Diagnose. Build. Hand off.
Every engagement follows the same three phases, regardless of scope. The details change. The structure does not.
Diagnose
Half-day discovery on-site or remote. I look at your workflows, talk to your team, and find where decisions are breaking down. You get a written findings report within five business days -- yours to keep regardless of what comes next.
Build and train
We scope the work together: project, retainer, or fractional. I build the systems, processes, and accountability structures your existing team needs. Your supervisors and managers are in the room for every decision so they own it when I leave.
Hand off
The engagement ends when your team is running without me in the room. That is not the starting point -- it is the goal. No ongoing dependency, no account manager, no retainer you cannot cancel.
Workers do not quit for fifty cents more per hour. They quit because they are frustrated and embarrassed. Twenty years of operations taught me that. OpsFluency is the fix.
Rob · Founder · 20 years of operations leadership
Let's talk about your operation.
No pitch deck. No sales cycle. One honest conversation about what you are dealing with and what would actually help.