Three ways to work together.
Every engagement is different. Some operations need a consultant. Some need a platform. Some need something built from scratch. The first conversation figures out which one fits.
Pick the level of involvement that fits.
Every engagement includes direct access to Rob. No account manager in the middle.
Operations Consulting
Fresh eyes on your operation. Findings you can act on.
Project-based or monthly retainer
Starts with a half-day discovery session
- On-site or remote discovery session
- Written findings report in 5 business days
- SOP development and documentation
- Workflow and process redesign
- Team alignment and training
- Direct access to Rob throughout
Fractional Leadership
Build the systems. Empower the team. Leave it running.
Weekly or bi-weekly. Minimum three months.
Starts with an operational assessment
- Leadership meeting attendance
- Operational decision ownership
- Workflow and process system builds
- Mid-level manager coaching and empowerment
- Accountability structures that persist after engagement ends
- No new layers of management added
- Direct access to Rob throughout
Custom App Solutions
If the right tool does not exist yet, we build it.
Scoped per project
Starts with a discovery call and proposal
- Workflow and requirements analysis
- Purpose-built application development
- OpsFluency platform implementation
- Compliance-specific tooling
- Ongoing support available post-launch
- Direct access to Rob throughout
What is included in each.
Every engagement is direct access to Rob. The difference is scope, depth, and what you need on the other side.
| Features | Consulting | Fractional | Custom |
|---|---|---|---|
| Assessment and Discovery | |||
| On-site assessment | Included | Included | As needed |
| Written findings report | Included | Included | Not included |
| Workflow mapping | Included | Included | Included |
| Delivery | |||
| SOP development and documentation | Included | Included | Not included |
| Workflow and process design | Included | Included | Not included |
| Custom application development | Not included | Not included | Included |
| OpsFluency platform implementation | Optional | Optional | Optional |
| Team and Leadership | |||
| Team training and empowerment | Included | Included | Not included |
| Mid-level manager coaching | Not included | Included | Not included |
| Leadership meeting attendance | Not included | Included | Not included |
| Accountability systems that persist after engagement | Project scope | Included | Not included |
| Access and Support | |||
| Direct access to Rob | Included | Included | Included |
| Ongoing support after engagement ends | Optional | Optional | Optional |
Assessment and Discovery
Delivery
Team and Leadership
Access and Support
Not sure which fits?
Most people who reach out are not sure which option is right yet. That is exactly what the first conversation figures out. No commitment, no pressure, no pitch deck.